FAQ

When are the visiting hours?

We always welcome visitors and we recommend visiting between the hours of 10:00 a.m. and 8:00 p.m, however you are welcome 24 hours a day. We ask that you be mindful of other residents and their needs as you visit your own loved ones. No overnight accommodations are provided by the facility.

Is there a limit to the number of people who can visit at one time?

No. Friends and family are all welcome. If the room is shared, we ask that you be respectful of the roommate.

Is there any private space available to use?

You may reserve the dining room or other available space for any special event (birthday, holidays, meals).  These reservations are made through the Activities Director.  Time and space are limited.

Can I bring my children to visit?

We encourage children to visit, however, we ask you to alert the charge nurse to anyone visiting the facility under the age 12. Can I bring a family pet to the facility? We would love for your family pet to come visit. Contact our Activities Director to provide our facility with a record of current vaccinations. Please remember to clean up after them and take the proper safety measures at all times. All pets should also be kept on a leash.

How often will a physician or health professional visit?

Physicians generally see patients upon admission (within the first 72 hours) and once every 30 days thereafter. However, our nursing professionals are in constant contact with all of the physicians that visit the facility. Some insurance companies require that physicians visit more often. Check with our nursing staff for further information.

Can I take my loved one home for a visit?

Patients may have a leave of absence only with MD authorization, which can be arranged through nursing staff. The resident or responsible party upon arrival and departure must sign the LOA (leave of absence) book, located at the nursing stations.

Can my loved one receive mail?

Definitely. Mail is delivered to patients personally on a daily basis Monday- Saturday.  Please address mail as follows: Balboa Nursing and Rehabilitation Center Attn: John Doe 3520 4th Avenue San Diego, CA 92103

Is smoking permitted in the facility?

For the safety and welfare of all patients and staff, Balboa Nursing and Rehabilitation Center is a non-smoking environment.

Will I be required to do my loved ones laundry?

Bed linens, hospital gowns and towels are provided and laundered by the facility. If you would prefer to do laundry for your loved one, please inform the charge nurse/social services designee.

Is there someone who provides haircuts?

We have beauticians available once a week. Please contact the social services director to set up an appointment. Payment for all services is made in advance or at the Beauty Shop during appointment.

Where should I park, when I come to visit?

Free parking is available in the back of the facility, under the overhang.  Visitors may also park in any open space in our parking lots.

Can I bring in my loved ones favorite food?

Consistent with the provision of special diets, always consult with the nursing staff before bringing food to patients. Any food kept in the resident room must be in properly sealed containers.

What articles of clothing should I bring?

We recommend approximately five changes of clothing and a pair of comfortable rubber-soled shoes. All articles should be washed, clearly labeled with resident’s name in permanent ink and entered into the patients’ personal inventory log in the medical chart. Other personal items should be marked or engraved for identification. We advise that patients do not keep valuable jewelry or large amounts of cash in the facility.

LADIES

Dresses Pants Blouses (with front snaps) Socks/Nylons Walking Shoes (non-skid soles; velcro) Undergarments Nightgown/Pajamas Robe Sweaters (with large buttons)

GENTLEMEN

Shirts (button down suggested) Pants Belts/Suspenders Socks Walking Shoes (non-skid soles; velcro) Undergarments Pajamas Robe Electric Razor

Personal Laundry:

There is no charge for personal laundry, however families may wish to do their loved ones laundry, but must ensure laundry is done at least once a week in order to comply with state hygiene regulations.

Clothing and Laundry Tips:

All personal clothing is washed in an industrial washing machine at a temperature of 180-degrees. Make sure your loved ones clothing is appropriate for washing and drying in these hot temperatures. Clothing that requires cold or warm water or special care is subject to damage and fading.

All clothing must be labeled.

Please label the clothing with the resident name, NOT the room number or initials. Mark clearly and in large letters on the inside neckline or waistband. All items must be marked including socks, shoes, and other personal items. Resident can expect a 48 hour return on any items of laundry done at Balboa Nursing and Rehabilitation Center.

Can I bring my service dog to Balboa Nursing?

Yes, service dogs are accepted.

Will my loved one have telephone access?

Private phone access is available to every short-term resident.  Unlimited local and toll free calls can be made from the phones. An unlimited number of phone calls from any incoming area code (national or international) can be received on the phones.  Long-term residents may coordinate installation of a phone line through a local provider and our maintenance supervisor.

Will my loved ones room have a television?

All of the Skilled Nursing rooms have free cable television.  A list of channels is provided upon request with the receptionist.

What kinds of activities are planned for the patients?

Balboa Nursing and Rehabilitation Center has a vibrant atmosphere with dynamic, individualized activities that match the capabilities and needs of patients and their guests. We also have active resident and family councils and volunteer programs. Scheduled activities include: music, fitness activities, religious meetings, outside entertainment, games, field trips/outings and volunteer involvement. If you would like to arrange something special or have suggestions and ideas for individual or group activities, please inform our activities director. We welcome and encourage involvement from family and friends.

Can the rules be changed?

Suggestions and recommendations for changes in the facility rules may be submitted in person or in writing to Balboa Nursing and Rehabilitation Center administration.

How often will the Rehabilitation staff work with my loved one?

Depends on each individuals’ needs and diagnoses. Rehabilitation services are offered 6 days a week (Monday-Saturday).

Will Medicare Part A cover my stay in the facility?

Patients must have a Medicare card that reads Hospital Insurance. They must also be admitted to the facility with a physician order within 30 days of a three consecutive night hospital stay. Generally, during the first 20 days of care, Medicare will pay 100%. For days 21-100, a $148 daily co-insurance rate is required. Medicare does not cover skilled nursing fees over 100 days. Many secondary insurances will cover the Medicare co-insurance. Check with your insurance provider for details on what your plan will cover in a skilled nursing facility.  You may also consult with our business office for other insurance questions.